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Shipping & Returns

Shipping Policy

 

At Red Paw Products, we take pride in getting your custom creations to you safely and on time. Below you’ll find our standard shipping practices:

 

 

Processing Time

 

All orders are made to order. Processing times may vary depending on the product:

 

  • Custom 3D Prints & Engravings: 5–7 business days

  • Custom T-Shirt Designs: 3–5 business days

 

You will receive a confirmation email once your order is placed and another when your item ships.

 

 

Shipping Rates & Delivery Times

 

Shipping rates are calculated at checkout based on your location and selected shipping method.

 

Estimated delivery times (after processing):

 

  • Standard Shipping (US): 3–7 business days

  • Expedited Shipping (US): 2–3 business days

 

Please note: Delivery times may vary during holidays or due to carrier delays.

 

 

Tracking Information

 

A tracking number will be provided once your order ships. You can use this to monitor your package’s progress.

 

 

Shipping Locations

 

We currently ship within the United States. If you’re outside the U.S. and interested in our products, please contact us — we may be able to accommodate special requests.

 

 

Lost or Damaged Packages

 

If your order arrives damaged or does not arrive at all, please contact us at redpawproducts@gmail.com within 7 days of the estimated delivery date. We will do our best to resolve the issue quickly.

Return Policy

 

At Red Paw Products, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

 

 

Returns & Exchanges

 

Because many of our products are custom-made, returns and exchanges are only accepted for items that arrive damaged or defective. If you experience an issue, please contact us within 7 days of delivery with your order number and a description (including photos, if possible) of the problem.

 

We’ll work with you to replace the item or offer a refund where applicable.

 

 

Non-Returnable Items

 

Due to the personalized nature of our work, the following items are non-returnable:

 

  • Custom 3D printed items

  • Personalized engravings

  • Custom T-shirt designs

 

Please double-check all spelling, sizes, and design details before placing your order.

 

 

How to Start a Return

 

Email us at redpawproducts@gmail.com with:

 

  • Your order number

  • A clear photo of the item

  • A brief explanation of the issue

 

We will respond within 1–2 business days with next steps.

 

 

Shipping Costs

 

If the return is due to our error (e.g., wrong or defective item), we will cover return shipping. Otherwise, customers are responsible for return shipping costs.

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